Terms of sale

Effective Date: June 2025

The website www.icicle.com (hereinafter referred to as the "Site") is published and operated by ICICLE PARIS MODE, a French limited liability company with a share capital of €7,711,400, registered with the Paris Trade and Companies Register under number 793 693 052, whose registered office is located at 77/79 avenue Raymond Poincaré, Paris (75016), France – Telephone number: +33.(0)1.45 53 99 78.

The Publication Director is: Ye XU.

The Site is hosted by: Shopify Inc., a company registered in Canada with headquarters at 151 O’Connor Street, Ground Floor, Ottawa, ON K2P 2L8, Canada.

These General Terms and Conditions of Sale ("GTC") define the terms and conditions for the sale of Products to the Customer. Throughout the Site, the terms “we,” “our,” and “ICICLE” refer to ICICLE PARIS MODE. Please read these GTC carefully before placing any order on the Site.

ARTICLE 1 – SCOPE AND ACCEPTANCE OF THE GTC
1.1. The purchase of ICICLE products offered on the Site (“Products”) is subject to these GTC.
1.2. Products are intended solely for sale to end consumers for their personal use, and not for resale or commercial intermediaries acting on behalf of resellers (“Customer,” “you,” or “your”).
1.3. Products ordered through the Site may only be delivered to countries where our delivery service is available, and subject to the conditions set out in the GTC, including Article 4.1.
1.4. We reserve the right to update, modify, or replace any part of the GTC by posting changes and/or updates on the Site. The applicable GTC are those in force on the Site at the time the Customer places an order; any order placed binds the Customer to the GTC then in effect.

ARTICLE 2 – PRODUCT AVAILABILITY
2.1. The Products offered for sale are those displayed on the Site at the time of viewing by the Customer. Each Product is described with a photograph and details such as price, sizes, colors, composition, and specific features.
2.2. Despite our best efforts, variations may exist between the actual Product and its photograph depending on your screen resolution and color settings. ICICLE shall not be held liable for minor inaccuracies in Product images or descriptions.
2.3. Errors or changes may occur exceptionally, especially if the same Product is ordered simultaneously by multiple Customers. In such cases, we will notify you by email or phone as soon as possible. You will be given the option to receive the remaining items or cancel your order. ICICLE cannot be held liable in case of stock shortages.
2.4. ICICLE reserves the right to change the Products available on the Site at any time without notice.
2.5. To ensure fair availability, ICICLE reserves the right to limit quantities purchased by each Customer or per order. This may apply to orders under the same account, payment card, or shipping/billing address.

ARTICLE 3 – ORDERING
Placing an order on the Site implies full acceptance of these GTC.

3.1 User Account
3.1.1. You must register an account to place an order. Instructions are provided on the Site.
3.1.2. You agree to keep your username and password confidential. Any access or use of your account, including orders, will be deemed authorized by you.
3.1.3. We may require you to change your password or suspend your account in case of a suspected breach.
3.1.4. You agree to provide accurate and current information and to promptly update your account details.

3.2 Order Process
3.2.1. Select your Products and add them to your cart after choosing the desired size and color.
3.2.2. Review your cart and make any necessary changes.
3.2.3. Confirm your delivery method and billing/shipping information.
3.2.4. Select a payment method and provide the relevant details.
3.2.5. Review and confirm your order by clicking “order and pay” after accepting the GTC and Privacy Policy.

3.3 Order Confirmation
3.3.1. Once payment is processed, a confirmation email will summarize the items ordered, shipping and billing addresses, and delivery method.
3.3.2. If some items are unavailable, we will contact you:
(a) To ship available items and refund the rest; or
(b) To cancel the full order and issue a full refund.

3.4 Refusal or Cancellation of Orders
ICICLE reserves the right to cancel or refuse orders:

From Customers with previous disputes,
In breach of the GTC,
Suspected of fraud or resale,
Or deemed abnormal in quantity/value.

ARTICLE 4 – PRICES AND PAYMENT
4.1. Product prices are displayed in EUR, USD, GBP, or JPY depending on the delivery country, inclusive of taxes for France, the EU, and most other countries except the United States, where duties and local taxes may apply.
4.2. Orders must be paid in full at checkout.
4.3. Prices may change without notice. Applicable prices are those shown at the time of order.
4.4. Despite checks, errors may occur (bugs, typos, etc.). We reserve the right to cancel erroneous orders unless the Customer agrees to pay the correct price.
4.5. Accepted payment methods:

4.5.1. Credit/Debit cards: Carte Bleue, Visa, Mastercard, American Express

4.5.2. Digital wallets: PayPal, Apple Pay, Shop Pay, Klarna.
4.6. Payments are secured through Shopify Payments and certified partners.
4.7. Your bank may require additional authentication (e.g., 3D Secure).
4.8. Orders are shipped after full payment and verification.

ARTICLE 5 – RETENTION OF TITLE
Products remain ICICLE’s property until full payment is received. Risk transfers to the Customer upon delivery.

ARTICLE 6 – DELIVERY
6.1. Products are delivered to the address provided by the Customer during ordering.
6.2. Delivery times vary by destination.
6.3. Shipping fees depend on destination and method. Unless stated otherwise, shipping costs are added to the Product price.
6.4. Delivery Issues:
6.4.1. Delays or missing deliveries should be reported to Customer Service (customerservice.eu@icicle.com). After 30 days without delivery and a formal request to deliver, you may cancel and be refunded.
6.4.2. Check the parcel before signing for it. Note any issues (e.g., damaged packaging, wrong item) on the carrier’s slip.
6.4.3. Report any issue within 14 calendar days of receipt to Customer Service, or the claim will not be accepted unless under warranty.

ARTICLE 7 – RIGHT OF WITHDRAWAL
7.1. You may withdraw from your purchase within 14 days of receipt, without justification, except return shipping may apply.
7.2. Exceptions:
Custom or perishable goods
Unsealed hygiene products (e.g., worn/washed clothes, pierced earrings)
7.3. Withdrawal Process:
7.3.1. Request a return via your customer account.
7.3.2. Products must be unworn, clean, with tags, in original packaging.
7.3.3. Ship the item back using the prepaid DHL label within 14 days of your return request. ICICLE is not responsible for lost/delayed returns via other methods.
7.3.4. We will assess the return:
(a) If accepted, refund per 7.4;
(b) If refused, you may choose destruction or return at your cost.

7.4. Refunds
Processed within 14 days via original payment method. Refunds apply to returned items only. Shipping and customs fees are non-refundable.

ARTICLE 8 – LEGAL WARRANTY
All items are covered by legal warranties of conformity and hidden defects (French Consumer Code L.217-4+ / Civil Code 1641+).
8.1. Products must be as described, fit for purpose, and of satisfactory quality.
8.2. Hidden defects must not make the product unfit or diminish its value.
8.3. Claims must be made within 2 years (from delivery or defect discovery).
8.4. If repair/replacement is not feasible, you may request a refund or price reduction.

ARTICLE 9 – PRIVACY POLICY
We take your privacy seriously. For full details, see our Privacy Policy. Your personal data is processed in accordance with applicable laws and the policy.

ARTICLE 10 – LIMITATION OF LIABILITY
ICICLE is not liable for:
10.1. Indirect or consequential damages (e.g., loss of data, profits, or business)
10.2. Losses from misuse, neglect, improper storage, or deviation from usage instructions, unless caused by breach of our obligations.

ARTICLE 11 – FORCE MAJEURE
We shall not be liable for delays or failures due to Force Majeure events as defined under French law. You will be notified accordingly.

ARTICLE 12 – GOVERNING LAW AND DISPUTES
12.1. These GTC are governed by French law.
12.2. In case of dispute, you may first contact our Customer Service.
12.3. You may also seek mediation via CMAP (www.cmap.fr) or by mail: 39 avenue Franklin D. Roosevelt, 75008 Paris, France – consommation@cmap.fr.
12.4. Mediation is optional and non-binding.
12.5. Failing resolution, disputes shall fall under French court jurisdiction.
12.6. EU customers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr