Refund policy

If you are not fully satisfied with your order, you may return it under the conditions outlined below.

You may request a return within 14 days of delivery.

Items must be returned in their original condition, with all tags, packaging, and accessories carefully preserved.

ICICLE reserves the right to decline returns that do not meet these standards.

Returns are free of charge when shipped with our partner DHL Express, using the prepaid label provided once your request is approved.

Please ensure that your parcel is shipped back within 14 days of your request.

Refunds are made to the original payment method used at checkout.

They are processed within 7 business days of receipt and inspection of your return.

Depending on your bank, the refund may take additional time to appear in your account.

ICICLE does not process direct exchanges. Should you wish to select another item, simply return your purchase for a refund and place a new order.

Online orders cannot currently be returned or exchanged in ICICLE boutiques.

For purchases made in store, please refer to the return conditions provided at the point of sale.

Our client service team will be pleased to assist you with any questions: customerservice.eu@icicle.com.